Privacy Policy

Information You Provide

When you contact us through our contact form, we collect:

• Name and email address
• Hardware information (optional)
• Message content and subject
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on site
• Referring website information

Primary Uses

• Communication: Responding to your inquiries and support requests
• Content Improvement: Understanding which guides are most helpful
• Technical Support: Providing hardware-specific optimization advice
• Site Analytics: Improving website performance and user experience

We Do NOT Use Your Information For

• Selling or renting to third parties
• Marketing or advertising campaigns
• Tracking across other websites
• Creating detailed user profiles
• Any commercial purposes beyond site operation

Limited Sharing

We may share your information only in these specific circumstances:

• Legal Requirements: When required by law or legal process
• Safety Concerns: To protect our rights, property, or safety
• Service Providers: With trusted providers who help operate our website
• Anonymized Data: General usage statistics with no personal identifiers

Third-Party Services

Our website may use these third-party services:

• Web Analytics: For understanding site usage patterns
• Content Delivery: For faster website loading
• Security Services: For protecting against malicious activity

Each service has its own privacy policy governing data use.

Security Measures

We implement appropriate security measures to protect your information:

• Secure HTTPS encryption for all data transmission
• Regular security updates and monitoring
• Limited access to personal information
• Secure data storage and backup procedures

Data Retention

• Contact Form Data: Stored for up to 2 years for support purposes
• Analytics Data: Aggregated data retained for site improvement
• Email Communications: Retained as long as necessary for support
• Deletion Requests: Honored within 30 days when possible

Data Rights

You have the right to:

• Access: Request a copy of personal information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing

Exercising Your Rights

To exercise any of these rights:

1. Email us at support@jup-ag.site
2. Include "Privacy Request" in the subject line
3. Specify which right you wish to exercise
4. Provide enough information to verify your identity

We will respond to valid requests within 30 days.

Cookie Usage

We use minimal cookies for:

• Essential Functions: Form submissions and basic site operation
• Performance: Understanding how users navigate our site
• Preferences: Remembering your settings and choices

Cookie Control

You can control cookies through:

• Browser settings to block or delete cookies
• Opt-out options for analytics services
• Contacting us for specific cookie concerns

Note: Disabling cookies may affect site functionality.

Data Transfer

Our website is hosted and operated from servers that may be located in different countries. By using our site, you consent to the transfer of your information to these locations.

Regional Compliance

• GDPR (EU): We comply with General Data Protection Regulation requirements
• CCPA (California): California residents have additional rights under state law
• Other Jurisdictions: We respect privacy laws wherever you're located

Age Restrictions

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this privacy policy from time to time. When we do:

• The "Last updated" date at the top will be revised
• Significant changes will be prominently announced
• Continued use of our site constitutes acceptance of changes
• You can always find the current version at this URL

Privacy Questions

If you have questions about this privacy policy or our data practices:

• Email: support@jup-ag.site
• Subject Line: Privacy Policy Question
• Website: JUP.AG Contact Page

We are committed to resolving privacy concerns promptly and transparently.