Get in Touch
Direct Contact
For urgent matters or direct inquiries:
support@jup-ag.site
We aim to respond within 24 hours
Frequently Asked Questions
How do I submit an optimization discovery?
Use the contact form above with "Optimization Tip/Discovery" as the subject. Include:
- Detailed description of the optimization
- Performance impact (FPS gain, etc.)
- Your hardware configuration
- Steps to reproduce the optimization
- Any potential risks or compatibility issues
Can I request specific game optimizations?
Absolutely! We welcome requests for game-specific optimization guides. While we maintain platform neutrality (no specific game names in public content), we can provide general optimization principles that apply to similar game types and engines.
How do I report an issue with a guide?
If you encounter problems with any of our optimization guides:
- Use "Bug Report/Issue" as the subject
- Specify which guide and section
- Describe the issue you experienced
- Include your hardware and software details
- Mention any error messages or symptoms
Do you accept guest content or collaborations?
Yes! We're interested in collaborating with:
- Hardware reviewers and testers
- Gaming community leaders
- Technical content creators
- Competitive gaming teams
Contact us with "Collaboration Proposal" to discuss opportunities.
Is all content really free?
Yes, all JUP.AG content is completely free and always will be. We don't have premium tiers, paywalls, or subscription services. Our mission is to make gaming optimization accessible to everyone.
How often is content updated?
We regularly review and update our guides to ensure compatibility with:
- New graphics driver releases
- Operating system updates
- Game patches and updates
- New hardware releases
Major updates are announced, and community feedback helps prioritize update schedules.
Community Guidelines
When Contacting Us
To help us assist you better:
✅ Do:
- Be specific about your hardware and software setup
- Include relevant performance metrics when applicable
- Test optimizations before sharing them
- Respect community guidelines and platform neutrality
- Check existing guides before requesting duplicate content
❌ Don't:
- Request cheats, exploits, or rule violations
- Share unverified or potentially harmful modifications
- Include personal information of other players
- Submit spam or off-topic content
Response Times
Standard Inquiries
- General Questions: 24-48 hours
- Bug Reports: 48-72 hours
- Content Requests: 3-7 days
- Optimization Reviews: 5-14 days
Priority Inquiries
- Critical Bug Reports: Within 24 hours
- Security Issues: Immediate attention
- Collaboration Proposals: 2-5 days
- Media Inquiries: 1-3 days
Response times may vary during high-volume periods or major hardware/software releases